Damart allows you to place orders online from its website damart.fr, but also by phone or by mail. The site does not have an official mobile app: any app bearing the name Damart on a store is fraudulent. Understanding the ordering, split payment, and delivery options helps avoid unnecessary fees and unpleasant surprises.
Catalog Order and Reference Search on Damart
A point rarely addressed in traditional guides concerns catalog reference ordering. Customers who receive the Damart paper catalog find product references to enter directly on the site, via the “Catalog Order” link located at the top of the page.
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This ordering method bypasses the traditional category navigation. You just need to enter the reference, size, and color to add the item to your cart. For those accustomed to the paper catalog, this feature reduces the time spent searching for a garment among the hundreds of product listings on the site.
Note: the catalog remains available upon free request from the dedicated page of damart.fr. Promotional offers received by mail or email can also be used when placing an online order, including promo codes. To better understand how to order on Damart online with peace of mind, the account creation process deserves some clarification.
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Create a Damart Account and Validate Your Cart
Online ordering on damart.fr requires creating a customer account or logging in if the account already exists. The interface asks for an email address, a password, and delivery details.
Once logged in, each item added to the cart displays its real-time availability (color, size). Damart offers several photos per item and a zoom feature, as well as customer reviews, which compensates for the inability to try on the garment before purchase.
Live Chat During Ordering
The site includes a chat feature that allows you to communicate with an advisor during navigation or cart validation. This channel is useful for checking size compatibility, especially for Thermolactyl textiles whose cuts may vary from one collection to another.
Once the cart is validated, the site prompts you to enter any promo code before choosing the delivery method and payment method.
Split Payment and Online Payment Options
Payment by credit card remains the primary method, but Damart offers two alternatives for split payment without fees that change the game for larger clothing or linen orders:
- Alma allows payment in 3 installments without fees, with a minimum amount required and a credit card issued in France.
- PayPal offers payment in 4 installments without fees, subject to the platform’s specific conditions (account verification, card type).
- Illicado cards are also accepted as a complementary payment method.
These split payment options also apply to online orders with in-store pickup, a detail that most guides overlook. Splitting the payment works even for an order picked up in-store.
Damart Delivery: Optimize Fees Based on Chosen Method
The choice of delivery method at the time of ordering directly influences the amount of fees. Damart offers three main channels, each with a different free shipping threshold.
- Home delivery: the standard method, with fixed fees below a certain order amount.
- Pickup point delivery: free from 60 euros of purchases, making it the most economical option for medium orders.
- In-store pickup: free from 19 euros, the lowest threshold offered by Damart.
In practice, adjusting the delivery method is often more cost-effective than searching for a promo code. An order of home textiles or women’s clothing exceeding 19 euros becomes free for in-store pickup, whereas the same order delivered to your home would incur fees.
E-Reservation: Try Before You Pay
Since 2024, Damart has enhanced its E-Reservation service, allowing you to reserve an item online, then try it on and pay directly in-store. The availability confirmation arrives in less than two hours, and the item remains reserved for two days in-store.
This system eliminates the risk of online payment for a garment that may not fit. No payment is charged until the fitting in-store has taken place, and the purchase remains non-obligatory. The service is free.
Damart Loyalty Program and Accumulation with Promotions
The Damart loyalty program accumulates points on every order, including those placed online. A little-known point: points accumulate even on sale items or those purchased with a promo code.
Specifically, purchasing a Thermolactyl item on sale with a discount code still generates loyalty points. This accumulation is not systematic among all textile e-commerce merchants, providing a real advantage to regular Damart customers who order online during sale periods.
The tracking of point balance and available benefits can be done from the customer area on damart.fr, after logging in. The rewards earned can be used on subsequent orders, regardless of the channel (website, phone, or store).
Phone orders remain available from Monday to Saturday, from 8 AM to 8 PM (excluding public holidays), for those who prefer vocal assistance. Advisors have access to the same catalog and apply the same offers as the website. Postal mail with an order form sent to the address in Roubaix constitutes the third option, slower but still active.